Bake Addiction

Refund Policy Overview

At Bake Addiction, we are committed to customer satisfaction. This refund policy outlines the conditions under which refunds are issued for cancelled orders or product-related issues.

Refund Eligibility

Refunds are processed based on the cancellation policy and the timing of the cancellation request. Please refer to our Cancellation Policy for detailed refund amounts based on when you cancel your order.

Product Quality Issues

If you receive a product that does not meet our quality standards or arrives damaged, please contact us within 2 hours of delivery with photographic evidence. We will investigate the issue and provide you with appropriate compensation, which may include a replacement or full refund at our discretion.

Refund Processing Methods

Refunds can be issued through two methods, as per the cancellation policy:

• Bank Account Transfer: Refunds are credited to the original bank account used for payment. Bank processing times may vary from 3-5 business days.
• Bake Addiction Wallet: Refunds can be credited to your Bake Addiction wallet account. Wallet refunds are processed immediately and can be used for future orders. This method may also waive cancellation charges in certain cases.

Non-Refundable Orders

The following orders are non-refundable:

• Same-day delivery orders that have been confirmed
• Same-day midnight delivery orders
• Special occasion/wedding cakes (orders must be placed 24+ hours in advance)
• Orders cancelled within 12 hours of the scheduled delivery/pickup time
• Orders that were delivered successfully without quality issues

Refund Timeline

Once a refund is approved:

• Wallet Refunds: Credited immediately to your account
• Bank Refunds: Initiated within 2-3 business days; actual credit time depends on your bank (typically 3-5 business days)

Disputes & Appeals

If you believe your refund claim should be reconsidered due to extenuating circumstances (natural calamities, emergencies, unavoidable events), you may submit an appeal to our support team. Each appeal will be reviewed individually, and we will make a decision at our discretion.

Contact Us for Refunds

To initiate a refund request or inquire about an existing refund, please use the Contact page on our website or reach out to us directly. Provide your order number and details of your request for faster processing.

Policy Updates

Bake Addiction reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to the website. Continued use of our services indicates acceptance of the updated policy.